FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
To place your order, choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.
WHEN DO I ENTER MY DISCOUNT CODE?
Your discount code can be added at checkout. The discount will immediately be discounted from the total sum while applying the coupon. Please note that you can only use one discount code per order.
HOW CAN I PAY FOR MY ORDER?
We currently accept all major cards, PayPal and Apple Pay.
DOES FREE SHIPPING COME WITH TRACKING?
All US and European countries orders will come with tracking number. Some countries, such as China, Russia, South Africa, will not come with tracking number, but come with a confirmation number instead.
HOW DO I MAKE A RETURN?
As a customer, you have the right to return and receive a full refund or exchange of any purchased products within 14 days of receiving your order. With our easy return policy, you can create and manage your return in one place.
HAVE YOU RECEIVED MY RETURN?
You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service team with your order and tracking number.
I RECEIVED THE WRONG ORDER. WHAT NOW?
This rarely happens, but we will take full responsibility when it does. We will ship you the correct item at no additional cost AND you can keep the wrong product as compensation.